FAQs (Frequently Asked Questions)

 

* Contact Us

* How safe is it buying our products through Amazon?

* Our Guarantee

* Our products

* Returns and refunds

* Reviews

* Seller feedback

* Shipping

* VIP club

 
 

 

How to contact us?

We use the excellent services of Amazon to arrange all our shipping.

Amazon.com will manage all your shipping support needs such as tracking shipping and delivery, returns and refunds, and reviewing or changing orders. Visit this page for details.

For anything Amazon cannot help you with such as specific questions about our products, please contact us here.


 

How safe is it buying our products through Amazon?

HappyDogz products are sold exclusively on Amazon.com.

Amazon is the biggest and arguably the safest online retail store. You can rest assured your purchase will be managed quickly, safely and smoothly by Amazon.

To be able to buy products on Amazon you will need to have an Amazon account.

If you already have an Amazon account, follow the steps below;

1. Simply log-in into your account and visit the Amazon page of the product you want to purchase and add them into your shopping cart.

You can check out the products we offer by clicking here.

Note: If your Shopping Cart is empty or items are missing from it, it is likely that you are not logged into your account.

Placing an available item in your shopping cart does not reserve that item. Available inventory is only assigned to your order after you click Place your order and receive an e-mail confirmation that we’ve received your order.

2. Click “Proceed to Checkout” after you’ve reviewed the items in your Shopping Cart.

Note: If you place an order for an item sold by Amazon.com with a credit card, Amazon won’t charge you until the order enters the shipping process.

3. Enter a shipping address, choose a shipping method, and enter your payment information.

Note: If there is more than one item in your order, you will be given the option to group your items into as few shipments as possible or ship items as they become available.

4. Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you want to use on your order.

5. Click “Place your order”.

To review or change something about the order you placed before it enters the shipping process, go to Your Orders.

If you don’t have an Amazon account yet, follow these steps below to create one;

1. Create an Amazon account by clicking here and fill in the details required.

Note: Make sure that the email address you entered is correct.

Once you’ve created your Amazon account, you can then browse and purchase the products from Amazon by following these instructions.


 

What is our guarantee?

We at HappyDogz take pride in creating useful, safe and high quality products. All our products come with a lengthy 10 year 100% money back satisfaction guarantee.

We’re here to stay so you can contact us anytime if you encounter any problems with our products and we’ll do our best to sort it out quickly for you. Just please make sure that you keep the receipt of the products you have purchased from us.


 

What are our products?

HappyDogz sells different kinds of useful, safe and high quality products. Our products meet all health and safety guidelines and we look forward to assisting you as best as we can. Some of our most popular award winning products are as follows:

Best Slicker Brush For Dog Grooming

This new slicker brush is designed to offer you the quickest & easiest way to a healthy, shiny mat free coat for your dog.

You no longer have to worry about hurting or cutting your dog’s sensitive skin during the brushing process.

You can click here to find out more about our slicker brush.

The Magic Pro Dog Deshedding Tool

This deshedding tool is a highly effective and very versatile grooming tool. It works on any type of dog coat whether your dog is single or double coated. Unlike many other dog shedding tools in the market, this doesn’t have sharp blades that can cut or damage your dog’s skin.

This dog shedding brush comes in 2 sizes:

* Small – This shedding brush for is for small dogs up to 35 lbs (also suitable for cats).
* Medium – This brush is for the larger dog breeds above 35 lbs.

You can click here to find out more about our Deshedding Tool.

The Security Pro Retractable Dog Leash

This is a sturdy, safe and secure retractable dog leash that offers your dog a secure adjustable freedom zone when walking outside. It has a retractable brake system gives you full control of your dog enabling instant retraction of the leash (and your dog) whenever required.

Our retractable dog leash comes in 2 sizes:

* Small for dogs up to 44 pounds
* Large for dogs up to 110 pounds

You can click here to find out more about our Retractable Dog Leash.


 

Refunding and returning items

As mentioned above, all HappyDogz products have a very lengthy 10 year 100% money back customer satisfaction guarantee.

Amazon handles all shipping and handling for HappyDogz.

About refunds

If you’re in any way unsatisfied with any of our products, then first please do contact us immediately and we will do our utmost best to sort out any problems for you. We will usually replace a damaged product within 5 business days or sooner.

Please include the following information below when asking for a refund:

* Full name
* Amazon Order ID
* Product Purchased

When you return an item to Amazon, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an “Instant refund” option.

Amazon may determine that a refund can be issued without requiring a return. If you aren’t required to mail your item back for a refund, you will be notified in the Online Returns Center or by a Customer Service Associate. For more information, go to the Conditions of Use.

You can check the status of your refund by following the steps below;

1. Go to Your Orders in Your Account.
2. Click “View Order Details” next to the order.

Returning an item to Amazon

1. Go to the Online Returns Center, and click “Return items”.

Fill in the requested details.


 

What is a product review and how to leave one?

An Amazon product review enables you to share your thoughts and experience about the products you have purchased. We at HappyDogz take our customer’s reviews and feedback very seriously so we really encourage you to leave a review.

Here are some tips with writing an Amazon review.

In your review, you might like to consider commenting on some of the points below;

* How the product looks and feels
* Shipping
* Packaging
* The quality and many uses of the product
* What you liked about the product
* Why you would recommend it
* Anything else about the product cutting mat you would like to mention

To leave a product review simply follow the steps below;

1. Go to the product detail page for the item on Amazon.com.

2. Click Write a customer review in the Customer Reviews section.

3. Rate the item and write your review.

Note: To post a review, you must enter a title and type at least 20 words in the review.

5. Click Submit.

Important: Before you can post a review, you need to have an Amazon.com account that has successfully been charged for the purchase of a physical or digital item. Free digital downloads don’t qualify.

You don’t need to have purchased the product you’re reviewing. There’s a 48-hour waiting period after your first physical order has been completely shipped, or your digital item has been purchased, before you’ll be able to submit your review. If you’ve purchased a digital gift for someone else, the 48-hour waiting period doesn’t begin until the gift has been redeemed.


 

What is a seller feedback and how to leave seller feedback?

There is a big difference regarding the “Amazon review” and the “seller feedback”.

The Amazon seller feedback, deals more on your experience buying from a seller, the level of customer service you received and safe & efficient delivery of the product. Whereas the product review, dwells more on the product itself.

To leave seller feedback simply follow these easy steps below;

1. Go to Your Orders, and then click “Leave Seller Feedback”.

2. Find your order then fill in your feedback by selecting the options that best reflect your experience.

3. Click “Submit Feedback”.

Note: It can take up to 3 days after the order is completed or canceled for it to appear in the “Leave Third-party seller Feedback” section and next to the order in Your Orders page. You have 90 days from the date of your order to leave your rating and comments.


 

All about shipping

All our HappyDogz products are handled and shipped expertly by Amazon.com.

If you want to track your items you can follow the easy steps below;

1. Go to Your Orders

2. Go to the order you want to track.

3. Click “Track Package” next to your order.

If your item was delayed or hasn’t arrived on time we suggest that you contact Amazon directly by following the steps below;

1. To lodge a support ticket or to contact Amazon simply click here.

2. On the right side of the screen you should see a button called ‘contact us’, after clicking the button Amazon will then ask you to log-in into your account.

3. After logging in you should see the orders you have placed – simply tick the check box of the order you have problems with.

Then go to the number 2 section which says “Tell us more about your issues”.

4. Simply choose “where’s my stuff?” or “select my issue” and then on the select issue details choose ‘shipment is late’.

5. After that on the number 3 section you can choose how you can contact Amazon for your order. You can either send them an email, call them by phone or chat with them.


 

What is our VIP customer program?

For a very limited time, HappyDogz invites our customers to be part of our VIP customer program.

There is no cost in joining our membership. Being in this program will give you the opportunity to receive our newest products for free. The products we will be sending you will be yours to keep or to give away.

All that we ask in return is that you provide an honest unbiased review on Amazon about the product we have sent you.

Who can qualify for this?

To qualify, you must be living in the USA and have an Amazon account in the USA .

That’s it!

If you’re interested in joining our VIP customer program simply click here to find out more details.